Terms (CGV)

These General Terms and Conditions of Sale ("Terms") govern the purchase of services from Awesome SEO SAS through awesome-seo.com. Placing an order on this site means you accept them.

1. Who these Terms apply to

Awesome SEO SAS, 9 Allée des Troènes, 33700 Mérignac, France ("we," "us"), sells the services described on the Pricing page and each package page to businesses and, where applicable, private individuals ("you"). Where you order as a consumer under French law (Code de la consommation), the consumer-protection provisions below apply in addition to the general terms.

2. The services and their scope

Each package's scope — what's included, what isn't, turnaround, and terms — is described in full on its own package page, and that description is contractual: it forms part of the order. Prices are those published on the Pricing page and each package/service page at the time of order, shown HT (excluding VAT).

3. Orders

An order is placed by adding one or more packages to the cart and completing checkout. For fixed-scope, one-off packages, checkout collects payment (currently via a simulated payment step — see clause 5) and the order is confirmed immediately. For monthly retainers, checkout collects a qualifying step instead of payment; the retainer begins once scope and start date are confirmed in writing following a scoping call, and is invoiced monthly from that point. The one enquiry-only item (the Custom Programme) is scoped and quoted individually before any order exists.

4. Prices and VAT

All prices are shown HT. 20% French VAT is added at checkout for orders billed in France and for private individuals in the EU. Where a correctly-formatted VAT identification number from another EU member state is entered, the reverse-charge mechanism applies (format is validated at checkout; it is not verified against the EU VIES database). Prices marked "from" are the floor for the scope described; a larger actual scope (more URLs, more locations, more managed ad spend, etc.) is quoted upward in writing before it applies.

5. Payment

Payment for one-off packages is due at the time of order. Retainers are invoiced monthly; specific invoicing terms (timing, method) are confirmed in writing before the retainer begins. This site's checkout currently uses a simulated payment step, clearly marked as a simulation: no card number, expiry date, or security code is requested, transmitted, or stored, and the outcome (success or decline) is chosen directly by you for demonstration purposes. This is disclosed for transparency and does not change the contractual nature of an order placed.

6. Right of withdrawal (consumers, Code de la consommation)

If you order as a consumer, you have a 14-day right of withdrawal from the date of order, without needing to give a reason, under Article L221-18 of the Code de la consommation. Exception: for services you ask us to begin before the 14 days have elapsed, and where you've given prior express consent and acknowledged that you lose the right of withdrawal once performance has fully started, that right ends once performance is complete (Article L221-28, 12°). Checkout requires you to confirm this acknowledgment explicitly before an order that starts immediately is placed. Where performance has only partly started when you withdraw, you owe an amount proportional to what was already provided (Article L221-25).

7. Cancellation, rescheduling, and refunds

Full detail is at the Refund & Cancellation Policy, which forms part of these Terms. In summary: a booked consultation or audit slot can be cancelled or rescheduled free of charge up to 24 hours before it's due; within 24 hours, a 50% fee may apply. Monthly retainers carry a 3-month minimum term and require 30 days' written notice to end after that; no partial-month refund is given for a month already begun.

8. Deliverables and intellectual property

Deliverables produced specifically for you (reports, content, campaign assets) become your property once the corresponding invoice is paid in full. We retain the right to use general methods, frameworks, and know-how (including the Verity Method and Verity Score themselves) in other engagements — these are not transferred to you as exclusive property.

9. Liability

We provide services with reasonable professional care and skill. We do not guarantee any specific search-ranking position, traffic level, or advertising outcome — no ranking, traffic, or conversion result is ever guaranteed, by us or by any honest agency. Except in cases of gross negligence, wilful misconduct, or death/personal injury, or where liability cannot be excluded under French law, our total liability for any order is limited to the amount paid for the relevant service in the twelve months preceding the claim.

10. Force majeure

Neither party is liable for a delay or failure to perform caused by circumstances beyond its reasonable control.

11. Dispute resolution

If a disagreement arises, contact us first at support@awesome-seo.com — most issues are resolved directly. If you're a consumer and we can't resolve it together, you may refer the dispute free of charge to a consumer mediator (médiateur de la consommation) in accordance with Article L616-1 of the Code de la consommation, or use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

12. Governing law and jurisdiction

These Terms are governed by French law. For B2B disputes, the competent courts are those of the jurisdiction of Awesome SEO SAS's registered office (Bordeaux). Consumer disputes follow the mandatory venue rules of French consumer law.

13. Contact

Awesome SEO SAS, 9 Allée des Troènes, 33700 Mérignac, France — support@awesome-seo.com — +33 6 51 61 74 53.